How to master the basics of Dynamics 365 CRM

Microsoft Dynamics 365, a cloud-based business application platform, integrates customer relationship management (CRM), enterprise resources planning (ERP) components and productivity apps. It also has artificial intelligence features.
Dynamics 365 was launched in 2016 by Microsoft when it integrated its ERP solution, Dynamics AX with its CRM product Dynamics CRM. Microsoft was the first major supplier to integrate ERP and CRM features directly.
CRM is a set of data-driven software solutions that can be connected to improve your ability to communicate with and do business with customers.
CRM systems are useful in maintaining customer relationships, tracking sales leads, marketing, and pipeline, as well as delivering actionable information. CRM systems increase your profitability by reducing administrative tasks in your sales, marketing and service divisions, allowing you to concentrate on building and maintaining important customer relationships.
How to master the basics of Dynamics 365
Microsoft Dynamics 365 Fundamentals (CRM), is the best way to learn Dynamics 365. Dynamics 365 CRM is a great addition for your CV. To obtain the certification, you will only need to pass theMB-910 Microsoft Dynamics 365 Fundamentals exam.
This certification validates your understanding and proficiency in Microsoft Dynamics 365 customer engagement apps, from marketing capabilities and automation to support sales and service lifecycles. It is valid for any business stakeholder, functional consultant at the beginning of your career, or student.
How can I find out if the Certification is right for me?
There are many certifications available and it can sometimes be difficult to choose the right one. We will help you make the right decision. If you are looking for the best Microsoft Dynamics 365 Fundamentals (CRM), this is the right place.
Validate your Dynamics 365 skills through understanding the key functionalities of Dynamics software.

Dynamic 365 customer engagement apps

Your knowledge of client interaction and business operations should be emphasized.

Demonstrate proficiency in Dynamics 365 customer interaction skills for advancement

This course is best for people who are tech-savvy and have a basic understanding of business tasks like marketing, sales, or services.
What will I learn from the Certification?
This certification focuses on the deeper Associate level knowledge that you can use in order to improve your career. This certification primarily focuses:
Sales Functional Consultant Associate
This certification validates your ability to create sales applications, dashboards, reports and dashboards, email and Word templates, automate sales processes, manage sales entities like leads, prospects, sales orders, quotations and goods, and manage sales entities.
Associate Marketing Functional Consultant
The Marketing functional consultant associate certification validates your knowledge to configure marketing tools, dashboards, and reports, automate marketing processes, manage leads, marketing emails and customer journeys, as well as manage events and webinars.
Associate Customer Service Functional Consultant
This certification validates your ability to set up customer service management reports and dashboards, automate customer services processes, maintain case queues and the knowledge base for agents, as well as manage entitlements and SLAs.
Field Service Functional Consultant Associate
This certification validates your ability to set up field service apps (including mobile apps), manage inventory, work orders, and refunds.
Who is eligible to use Dynamics 365 CRM
Dynamics 365 CRM has no special prerequisites.
You may be eligible to receive ACE college credit if you pass the certification test. For more information, see ACE college credit for certification exams.
Important Information About the Certification
This exam covers the customer engagement capabilities and capabilities of Dynamics 365 apps. Candidates must have a basic understanding of customer interaction concepts, company processes, as well as general computer skills.
This exam measures some abilities such as Dynamics 365 Marketing, sales and customer service; field services, and shared features.
The MB-910 Exam can be taken in English, Japanese, Korean and French.
This certification exam costs $99 and doesn’t have a retirement date.
How do I prepare for certification?
There are many paths one can take to obtain certification. There is a traditional route that is described on the Microsoft website, or other websites that offer insightful training courses.
First, after you sign up on the Microsoft website for certification, you will be asked to choose one of the two options. You c